Advisor data protection terms

1. Why these terms exist

Customers tell advisors things they tell almost no one: about their health, their relationships, their sex life, their grief and their beliefs. Verve House LLC, 5900 Balcones Drive, Suite 31286, Austin, TX 78731, USA (“Seerora”, “we”) is responsible for that data under data protection law. You see it only to give the reading, so you handle it on our behalf and on these terms. They are part of the terms of service, and they apply from the moment you apply and for as long as you hold any customer data, also after you stop advising.

2. What you receive

The customer’s display name, the question they open a reading with, everything they write in a chat or say in a call, and the times and minutes of the reading. Never their email, birthday or payment details.

3. What you must do

• Use it only for the reading, on Seerora, and for nothing else.
• Keep it confidential. Never tell anyone what a customer shared or anything that could identify them, in person, online, in marketing or in your own content, during or after your time on Seerora.
• Make no copies. No screenshots, recordings, downloads or copied text. If you take notes during a reading, leave out anything that identifies the customer, and destroy them when the reading ends.
• Never put a customer’s words into another service, such as an AI chatbot, a translation tool, a messaging app or a shared document.
• Stay on Seerora. Never ask for or accept a customer’s contact details, and never move a conversation elsewhere.
• Ask only for what the reading needs. Never ask for identity numbers, financial details, passwords or anyone else’s private information.
• Keep it secure. Use a device that locks and is kept up to date, never share your Seerora account, and take readings where no one else can see your screen or hear the call.
• Tell us within 24 hours at hello@seerora.com if you think anyone saw customer data who should not have: a lost device, someone else in your account, a message sent to the wrong place.
• Pass on any request a customer makes about their data to us; we answer it.
• If a customer may be at risk of harming themselves or someone else, give them their local emergency number or a crisis line, end the reading if it cannot continue safely, and tell us at once. We may have to inform the authorities.
• When you leave Seerora, or when we ask, destroy anything about customers you still hold, and confirm it if we ask.

We may check that these terms are kept, and we suspend or remove an advisor who breaks them, besides any other remedy the law gives.

4. What we do

We give you only what the reading needs, keep the platform secure, answer customers’ requests, delete transcripts on our retention schedule, and tell you anything about these terms that changes. How we handle your own data as an advisor is in our privacy policy.

5. Advisors outside the European Union

If you live outside the European Economic Area, the United Kingdom and Switzerland, and outside a country the European Commission has found adequate, the European Commission’s standard contractual clauses for transfers of personal data to third countries (Implementing Decision (EU) 2021/914), Module Two (controller to processor), form part of these terms between Verve House LLC as data exporter and you as data importer. For customers in the United Kingdom, the UK International Data Transfer Addendum to those clauses applies as well. In those clauses:

• the optional docking clause (clause 7) is not used, and you may not engage any sub-processor (clause 9);
• the data subjects are Seerora’s customers; the data are those in section 2, which can include special categories; the purpose is giving readings on Seerora; the transfer happens during each reading;
• the technical and organisational measures are those in section 3;
• the competent supervisory authority is that of the EU member state where our EU representative is established (clause 13);
• the clauses are governed by the law of Ireland and disputes go to the courts of Ireland (clauses 17 and 18).

If anything in these terms conflicts with those clauses, the clauses prevail.

6. Changes

We post changes here with a new date and ask you to accept them before your next reading.