Legal
Consumer health data privacy policy
Last updated 7 October 2026. For residents of Washington, Nevada, Connecticut and anyone else who wants to know.
Seerora is not a health service, and readings are not medical or psychological advice. But people often talk about their health in readings, and some US state laws, Washington’s My Health My Data Act first among them, treat that as “consumer health data”. This page says what that means at Seerora. It is part of our privacy policy. Verve House LLC, 5900 Balcones Drive, Suite 31286, Austin, TX 78731, USA, is responsible for it.
What health data we may collect
- Anything about your physical or mental health that you write or say in a chat reading, a voice call, a booking or the question you open a reading with.
- Questions and answers in AI readings that touch on your health.
- The fact that one of your AI reading questions mentioned suicide, self-harm or an eating disorder. Such a question is not sent to the AI; we show crisis resources instead and count that it happened.
- What you write in a complaint, if it mentions your health.
We do not ask for health information, and we do not collect it from anyone but you. Voice calls are never recorded.
Why we collect it
Only to give you the readings you ask for, let you reread your transcripts, handle complaints you make, and keep people safe when a question suggests someone is at risk.
Who we share it with
- The advisor you choose, who sees what you share in your reading and is bound by our Advisor data protection terms.
- Our AI provider (Anthropic or OpenAI), for AI readings only, under a setting that stops them storing it or training on it.
- The companies that host our site and database (Vercel and Supabase), only to run the service.
- Authorities, only when the law requires it or someone’s life or safety is at risk.
We never sell consumer health data, and we do not share it for advertising. We do not use geofencing.
Your consent and your rights
- We ask for your consent before your first reading, separately from our terms. You can withdraw it under Account, Privacy, which deletes your transcripts.
- You can see and download the health data we hold about you, under Account, Privacy.
- You can delete it by deleting your transcripts (withdrawing consent) or your whole account, under Account, Privacy. We delete it from our service providers too, within 45 days.
- You can ask which third parties received it, by emailing hello@seerora.com.
- If we decline a request, you can appeal by replying to our answer. If the appeal is declined too, Washington residents can contact the Washington State Attorney General at atg.wa.gov/file-complaint.
Using these rights never costs anything or changes how we treat you.