Complaints
Something not right? Tell us
A person reads every complaint and answers you by email, usually within one business day. If something went wrong with a reading or your balance, we put it right.
Sign in to send a complaint about a reading, so we can see it on your account. You can also write to hello@seerora.com.
How we handle complaints
- Tell us what happened in your own words. Naming the reading helps us see the transcript and the minutes billed.
- We look at the reading and, where it helps, ask the advisor for their side.
- If we got something wrong, we put it right, for example by crediting your balance.
- Complaints are private. They are never shown publicly and never count against your account.
Unused balance from a purchase can still be refunded to your card on request within 30 days of that purchase; see the terms.